Understanding Vendor Performance Metrics and Scorecards

Managing your vendor's performance is a critical step to ensure the vendor is following expectations and delivering products and services to your organization's standards. To accurately measure a vendor's performance, it's important to understand key metrics and strategies to track them.

This toolkit covers strategies to create and maintain vendor performance metrics and how to use vendor scorecards to track and measure vendor performance. You'll also learn key steps to monitor a vendor's performance over time and how to address issues.

Download this toolkit to learn: 

• eBook: How to develop vendor metrics, service level agreements, key performance indicators, and key risk indicators
• Template: An example of a vendor performance scorecard to use
• Infographic: Steps to monitor vendor performance and how to address issues