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Live Webinar

Vendor Complaints: A Cause for Enforcement Actions

Tuesday, May 12, 2020 | 2pm ET

CPE Credit Eligible

Customers will complain; you must have a good response management system. While you may have outsourced a process, when it comes to handling something as sensitive as consumer complaint data, the buck stops with you.

Regulators reference the importance of effectively managing and understanding complaints at the vendor level and have specific guidance regarding the need to review policies and procedures of such partnerships.

Register now to learn:
  • What you need to know about vendor complaints
  • Setting performance and complaints management expectations
  • What to watch for with the vendor
  • Improving vendor performance
  • Examples of enforcement actions and a review of relevant industry news

Speakers

Aaron Kirkpatrick Headshot - Updated

Speaker Name

Speaker Title

Aaron Kirkpatrick Headshot - Updated

Speaker Name

Speaker Title

Aaron Kirkpatrick Headshot - Updated

Speaker Name

Speaker Title

Field of Study: Specialized Knowledge

Program Level: Basic

Duration: 1 Hour

Prerequisites: None

Who Should Attend: CEOs, CFOs, Compliance, Risk, BOD, Vendor Management, CPAs 

Advanced Preparation: None

Delivery Method: Group Internet Based

Refunds: This is a free event.

Cancellations: In the event that this session would need to be cancelled, you will be personally contacted and registered for the rescheduled event.

Concerns: For more information regarding administrative policies such as complaints, please contact our offices at +1 (888) 836-6463.

Information

Field of Study: Specialized Knowledge

Program Level: Basic

Duration: 1 Hour

Prerequisites: None

Who Should Attend: CEOs, CFOs, Compliance, Risk, BOD, Vendor Management, CPAs 

Advanced Preparation: None

Delivery Method: Group Internet Based

CPE Eligibility: Because this is an on-demand event, unfortunately, it is not eligible for CPE credits. All live events are eligible for 1 CPE credit per hour.

Refunds: This is a free event.

Cancellations: In the event that this session would need to be cancelled, you will be personally contacted and registered for the rescheduled event.

Concerns: For more information regarding administrative policies such as complaints, please contact our offices at +1 (888) 836-6463.

CPE Credit Eligibility

This session is eligible for 1 CPE Credit – you must be in attendance for the entire LIVE session, answer all three polling questions during the event, and complete the post-event survey. CPE Credit will be offered within 7-10 business days following survey submission.

Venminder is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor on continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE Credit. Compliance regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org 

Sponsorship Identification Number: 140591

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