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On-Demand Webinar
Assessing Vendor Complaints for Oversight
Customers will complain, and some of those complaints may be caused by your vendors. You must have a good methodology for managing those complaints. While you may have outsourced a product or service, when it comes to handling something as sensitive as consumer complaint data, the buck always stops with you.
Regulators reference the importance of effectively managing and understanding complaints, even at the vendor level, and have specific guidance regarding the need to review the policies and procedures of managing vendor relationships.
Watch now to learn:
- What you need to know about vendor complaints
- Setting vendor performance and complaints management expectations
- Best practices for managing vendor complaints
- Where to find relevant industry news
Speaker
Hilary Jewhurst, CTPRP
Head of Third-Party Risk Education & Advocacy
Hilary is responsible for the advancement and promotion of third-party risk management best practices and solutions through thought leadership, subject matter expertise and support for Venminder’s Customers, Marketing, Sales, and Third-Party Risk divisions. Hilary is a Certified Third-Party Risk Professional (CTPRP) through Shared Assessments.
Program Level: Basic
Duration: 1 Hour
Prerequisites: None
Who Should Attend: CEOs, CFOs, Compliance, Risk, BOD, Vendor Management, CPAs
Advanced Preparation: None
Delivery Method: Group Internet Based
Refunds: This is a free event.
Cancellations: In the event that this session would need to be cancelled, you will be personally contacted and registered for the rescheduled event.
Concerns: For more information regarding administrative policies such as complaints, please contact our offices at +1 (888) 836-6463.
Information
Field of Study: Specialized KnowledgeProgram Level: Basic
Duration: 1 Hour
Prerequisites: None
Who Should Attend: CEOs, CFOs, Compliance, Risk, BOD, Vendor Management, CPAs
Advanced Preparation: None
Delivery Method: Group Internet Based
CPE Eligibility: Because this is an on-demand event, unfortunately, it is not eligible for CPE credits. All live events are eligible for 1 CPE credit per hour.
Refunds: This is a free event.
Cancellations: In the event that this session would need to be cancelled, you will be personally contacted and registered for the rescheduled event.
Concerns: For more information regarding administrative policies such as complaints, please contact our offices at +1 (888) 836-6463.
CPE Credit Eligibility
This session is eligible for 1 CPE Credit – you must be in attendance for the entire LIVE session, answer all three polling questions during the event, and complete the post-event survey. CPE Credit will be offered within 7-10 business days following survey submission.
Venminder is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor on continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE Credit. Compliance regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.
