Managing Your Vendor's Performance: Why It Matters and How to Do It

Vendor performance management is necessary not only to ensure the benefits of the relationship are realized, but is also an essential risk management tool. After all, the key to vendor value is vendor performance. Even though a vendor might have competitive pricing or excellent risk controls, there will be limited value if their products or services aren't delivered as expected. But what is the key to effective performance management? How do you communicate expectations, define metrics, or build a scorecard? 

Join us for this information-packed webinar to learn more about vendor performance management basics, SLA and KPI development, creating scorecards, and more.  

Watch now to learn: 

• The importance of vendor performance management
• 4 components of performance management
• Introduction to performance metric types and uses
• SLAs and KPIs and the part they play in performance management
• Performance scorecards, reviews, and managing issues